About Apps 360

Apps 360 is a service under the Etisalat Marketplace and is fulfilled by a third party, an Independent Software Vendor being Builder AI.

Contract duration: 12-Month Contract

Billing frequency: Monthly

All prices shown are excluding of 5% VAT charge.

By subscribing to this software, you are automatically authorising the software vendor, i.e. Builder AI to use the Google Play and Apple Store credentials for publishing and maintaining the Mobile App and have the adequate consent of the person owning the app’s credentials.

Features & Capabilities

App Maintenance is consistently done, even after your mobile app has completed. The aftercare warranty continuously monitors your software, to ensure timely updates are made, bug fixes are done and upgrades are in place.

About Bundled Add-on Services & Devices: All add-ons are annual contracts and are charged per month. Add-ons can only be purchased with an existing or new subscription.

Developer Account Creation: This service does not include Apple Store and Google Play developer’s accounts. You would need to create these accounts with Google and Apple directly and pay as per their plans.

Third Party Charges: This service does not include Payment, Delivery, SMS or Email Gateways. Should you wish to subscribe to any/all of these features, they would be added and billed to you via a Third Party.

Users Limitation: The Gold Plan allows 100 concurrent users and the Platinum allows 500 concurrent users/month. For every additional 500 users within Gold or Platinum Plan, an extra fee of AED 100/month would apply.

View Apps 360 Application Form

Exit Charges:

In cases of contract breach with early termination in the first 12 months, exit fees of 3 months per user will be applied.

Penalty Free Service:

Customer can exit the service contract within a maximum period of 5 days from activation without penalty charges (i.e. exit charges) if the service contract was mis-sold or the provided service did not comply with the service terms and conditions.

Service Termination:

You may cancel the service by giving a one-month notice to terminate the contract. This means, upon service termination, you must immediately stop using the software. Etisalat will however, continue to provide you access to M2M Control Center for up to 90 days while you transition to another service. Upon service termination, any and all customer data would be automatically deleted by the Third Party, Builder AI within 30 days. The subscriber is required to make necessary backups prior to terminating the service. Etisalat does not perform any data back-up or migration services from Builder AI to other platforms and will not be liable for any liability and/or issue resulting in data loss.