Smart ways to pay your bills

Log in to the Business Online Portal, open the ORDER menu and choose “Change Billing Details” under “Manage Subscription”.

In the Business Online Portal:

1. Open the ORDER menu and choose “Change Billing Details” under “Manage Subscription” (or go to the PAY menu and choose “Bill Settings”, which leads to the same steps).
2. Pick what you want to change: e-Bill delivery method, e-Bill email ID, billing address reference or bill language.
3. Choose the Party ID and account(s), then click CONTINUE.
4. Enter the new eBilling invoice details for the selected accounts.
5. Click SUBMIT – the changes are applied automatically.

Yes. In Account Overview, open the Bill tab and use the “Change Billing Details” link to update the billing (invoice) details for that account.

Yes. One billing contact email ID can be used for several accounts. The billing system groups all accounts with the same email ID, so you get a single email notification.

No. Each account can have only one eBill email ID – the billing contact who receives your monthly bills (tax invoices). If several people need the eBill, use a group or shared mailbox.

No. If one email ID is registered for several accounts, you receive just one email notification a month, as the billing system groups those accounts together.

Your eBill arrives between the 1st and 4th of each month. To keep it out of your spam folder, add the sender address eStatement@ebill.etisalat.ae to your safe senders.