Toll Free | Hadaf Al Khaleej

Always Accessible, Always Easy to Find

Give your brand its own 800 toll-free number so customers can reach you for free, anytime and from anywhere. You also get 24/7 dedicated support, call routing, online call tracking and optimisation – starting from AED 99/month, with free installation on the Basic plan.

Get your own 800 toll-free number today

Choose a monthly or quarterly plan based on how many calls you expect.

Monthly

Basic

AED 99/month

12-month contract

5% VAT excluded

From fixed lineAED 0.24/min
From mobileAED 0.30/min
Same area code-
Different area code-
Off-peak rate-
Flat rate-
24/7 dedicated supportYes
One-time feeNone

APPLY NOW

Quarterly

Regular

AED 300/quarter

3-month contract

5% VAT excluded

From fixed line-
From mobileAED 0.24/min
Same area codeAED 0.05/min
Different area codeAED 0.18/min
Off-peak rateAED 0.09 / 0.18/min
Flat rate-
24/7 dedicated support-
One-time feeAED 600

APPLY NOW

Monthly

Premium

AED 499/month

12-month contract

5% VAT excluded

From fixed lineAED 0.20/min
From mobileAED 0.25/min
Same area code-
Different area code-
Off-peak rate-
Flat rate-
24/7 dedicated supportYes
One-time feeAED 300

APPLY NOW

FREE INSTALLATION

Quarterly

Flat-Rate

AED 3,000/quarter

3-month contract

5% VAT excluded

From fixed line-
From mobile-
Same area code-
Different area code-
Off-peak rate-
Flat rateAED 0.15/min
24/7 dedicated supportYes
One-time feeNone

APPLY NOW

Per-minute rates are the usage charges paid by you, the number owner, for calls your customers make to your 800 number.

Even more reasons to get an 800 number

Comprehensive lead analysis

Track and monitor how incoming calls are routed by location, day and time.

Simplified call management

Set up call distribution easily to keep operations running smoothly.

Lead optimisation

Hassle-free online call tracking and optimisation.

Permanent number

Keep one number wherever your office is.

24/7 support

Dedicated expert support so your business stays uninterrupted.

Flexible plans

Choose between basic and premium plans to suit you.

Important to know

Contract length follows the period agreed with e&: a 12-month contract for the Basic and Premium plans, and a 3-month contract for the Regular and Flat-Rate plans.
One-time installation charge: AED 300 on the Premium plan and AED 600 on the Regular plan. No connection or activation charges on the Basic and Flat-Rate plans.
Billed monthly or quarterly, depending on the plan. All prices exclude 5% VAT.
Calls to your 800 number are free for your customers – the call charges are paid by you, the number owner.
Incoming calls forwarded to international destinations are charged at that country’s peak-time rate (view rates).
Off-peak hours: 00:00–07:00 and 14:00–16:00.
Adding a call centre costs AED 100 per update; changing call centres after activation costs AED 300.
Disaster recovery is included, with alternate routes so calls are always answered, even in unexpected situations.
Web access gives you full control of the service through an online portal (Managed Calls). Billing for this and your other accounts is available on the Business Online portal.
Load-balancing routing lets you split incoming calls across different numbers by set percentages (for example 50%–50% or 30%–50%–20%).

Documents needed to apply

Valid trade licence copy
Power of attorney copy signed by the authorised signatory
Tenancy contract, proof of premises ownership or proof of right of occupation
Passport copy with valid UAE visa of the authorised person
Emirates ID copy of the authorised person
Authorisation letter
Establishment card
No-objection letter from the company allowing call routing

Terms & conditions

Company name

The 800 name must be the company’s name as shown on the trade licence, in full or abbreviated. Official distributors can use the brand they represent, with an official letter and supporting documents. General names (for example 800-HOTELS) must match your business activity and are only available on the Flat-Rate plan.

Choice of digits

A numeric number is possible only if it contains “0” or “1” in the number range, and can be taken with the Premium or Flat-Rate plan.

Number reservations

All numeric and alphanumeric numbers are available for every region on a first-come, first-served basis, so numbers cannot be reserved.

Exit charges

You can cancel within 5 days of activation without exit charges if the service was mis-sold or does not meet its terms. Leaving a 12-month contract early costs one month’s plan charge. There is no termination fee on 3-month contracts.