What does “Online Presence Management” by Etisalat offer?

Online Presence Management is the service offered by Etisalat to help businesses position their brands in the online market and capture leads from potential customers. It includes building a landing page to drive traffic, creating targeted campaigns to reach the right audience, providing a control panel through which the customers can track their campaigns’ performance, in addition to a continuous support, free hosting and unlimited number of updates.

How do I subscribe to the “Online Presence Management” services?

You can subscribe to these services as add-ons to your existing Etisalat internet services, such as Internet Bundles from Business Edge, Business Quick Start, Business Super. Just call us on 8005800 and we will have one of our customer care representative guide you through the service and the subscription process.

How are these Online Presence services billed to me?

These services are add-on services and billed on your existing Etisalat internet services, such as Internet Bundles from Business Edge, Business Quick Start, Business Super. There is no prepayment required, so you can conveniently continue to pay your service bill which will include the Online Marketing service that you have subscribed to.  

How do I cancel the service if it is not working for me?

You can cancel this service at anytime by calling us on 8005800, no exit charges are required.

Are there additional charges for making changes to my Online Campaign?

You can make as many changes as you want to your campaign, at no additional charge. You can call us on 800366 from Sunday – Thursday, from 9am – 5pm, and your assigned Online Marketing expert will be available to take your change requests and present you with the updated campaign for your approval either in real-time (minor changes) or within the next business day (for major changes).

Once a landing Page or a Website is made, can I make changes to it?

Yes, of course. We will do it for you. Just call us on 800366 from Sunday – Thursday, from 9am – 5pm and your assigned Online Marketing expert will be available to take your change request and present you with the updated campaign for your approval in real-time (minor changes) or within the next business day (for major changes).

Can I have my Campaign page created on an existing domain that I already have?

Yes we can definitely use the domain you already have for the campaigns. Do let your Online Marketing expert know about this when you subscribe. If you do not have a domain, we will still be able to publish your campaign on www.bizonline.ae/ without you having to subscribe to a domain.

Will I still have my website or campaign page if I cancel the service?

These are all subscriptions based services. Cancellation of the service will mean that your campaign page or website will no longer exist.

How do I know that the visits and queries are real?

You will have access to a control panel that will allow you to monitor your campaign in real time. You will be able to see the number of times the ads have been displayed, number of visits, number of queries, etc. Contact form leads and customer details are saved in the control panel and can be re-accessed at any time. These data is 100% reliable since is taken automatically from Google and there is no way we can modify it.

When will the campaign start running?

Within 24 hours, your assigned account manager will contact you to ask for the necessary information to create your campaign.

Is the hosting included?

Yes, it is included in the monthly subscription.

Is the payment monthly or annual?

It’s a monthly payment and the visits are renewed every month as well.

How do I cancel the subscription?

As per standard Etisalat procedure (no min contract except for managed website which is 12 months).