Etisalat Business Centers
Equipped to provide you with in-depth guidance by experts.
Business locations across the Emirates, timings & more
For all new service activations, SIM transfer of ownership, number porting, SIM replacement or complete updating of registration documents, please visit the nearest Business Center with the required documents. Plus, upon your visit, get in-depth expert guidance on the Business Online Portal, soon to be your main touchpoint along with accessing online-exclusive offers too!
Kindly note, all documents are required to be provided as original, where applicable and as colored photocopies with an original company stamp on each.
If you are the Owner
VALID ESTABLISHMENT CARD
Original or company stamped copy
VALID TRADE LICENSE
Original or company stamped copy
ORIGINAL & VALID EMIRATES ID
Original or company stamped copy
If you are the Authorised Contact
Find the nearest Business Center
VALID ESTABLISHMENT CARD
Original or company stamped copy
VALID TRADE LICENSE
Original or company stamped copy
ORIGINAL POWER OF ATTORNEY / LETTER OF AUTHORISATION
ORIGINAL & VALID EMIRATES ID OF THE AUTHORISED CONTACT (MANAGER/POA HOLDER)
Original or company stamped copy
COMPANY OWNER’S EMIRATES ID
Original or company stamped copy
Note: In the case of 20+ SIM requests, a stamped Ministry Of Labour (MOL) Document or General Directorate of Residency and Foreign Affairs (GDRFA) List/ DMCC List for Free Zone companies would additionally be required.
Find the nearest Business Center
ABU DHABI
Operating between 10:00 AM to 10:00 PM everyday
08:00 AM to 05:00 PM from Monday – Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays
08:00 AM to 05:00 PM from Monday – Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays
08:00 AM to 05:00 PM from Monday – Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays
ABU DHABI (AL AIN)
08:00 AM to 05:00 PM from Monday – Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays
DUBAI
08:00 AM to 05:00 PM from Monday – Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays
08:00 AM to 05:00 PM from Sunday – Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays
08:00 AM to 05:00 PM from Monday – Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays
08:00 AM to 05:00 PM from Monday – Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays
08:00 AM to 06:00 PM from Sunday – Thursday
08:00 AM to 01:00 PM on Satuday
Closed on Fridays
08:00 AM to 05:00 PM from Monday – Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays
08:00 AM to 04:00 PM from Monday – Saturday
Closed on Sundays
SHARJAH
08:00 AM to 05:00 PM from Monday – Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays
08:00 AM to 05:00 PM from Monday – Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays
08:00 AM to 05:00 PM from Monday – Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays
08:00 AM to 05:00 PM from Monday – Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays
SHARJAH (KHORFAKKAN)
08:00 AM to 05:00 PM from Monday – Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays
AJMAN
08:00 AM to 05:00 PM from Monday – Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays
UMM AL QWAIN
08:00 AM to 05:00 PM from Monday – Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays
RAS AL KHAIMAH
RAS AL KHAIMAH BUSINESS CENTER
08:00 AM to 05:00 PM from Monday – Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays
FUJAIRAH
08:00 AM to 05:00 PM from Monday – Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays
08:00 AM to 05:00 PM from Monday – Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays
Letter of Authorisation - Frequently Asked Questions
Why do I need to submit updated documents to Etisalat?
As part of ongoing internal record maintenance and update of activities, Etisalat requires updated documents from all customers in order to serve them better by granting access to digital self-service channels and establishing contact with authorized people only in an organization if required.
What happens after the updated documents are submitted?
Upon submission, Etisalat will create an authorization profile for each customer, and that authorized person will then become the primary contact for any transactional activity with Etisalat.
Where can I contact Etisalat to get more information on this process?
Customers can get more information by sending an email at customerfirst@etisalat.ae for any clarifications required.
Why did I get notified by an SMS or email to submit my latest documents to Etisalat?
We have noticed that your latest documents are not updated in our system, and there is no assigned authorized person profile for your company. As part of the ongoing collection of the latest documents of customers, we require these to be submitted.
Which documents would I need to submit to Etisalat if I am the owner of the company and authorized person too? Alternatively, which documents are required if I am not the owner?
If you are the owner of the company along with being the authorized person, Etisalat would still need your documents to be updated. While LOA might not be needed, your Trade License, Establishment Card and EID in original are still required to be presented at Etisalat counters for information update. For non-owners of the company who are designated to be the authorized person would need to carry all 4 original documents.
Do I need to take original documents and the copies with the company stamp?
Yes, you would need to carry stamped copies along with the original documents.
I have already submitted my latest documents to Etisalat recently but have gotten an SMS or email to submit them again.
In case you have already submitted your documents, we request you to kindly ignore these reminders.
Looking for something specific or extra expert assistance?
Our team is your team. Simply submit your details and we will get back to you at the earliest.
Tel.
046081111
Mobile:
046081172
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