Keep your business data protected, and inside the UAE
Data loss can happen any time – from accidental deletion and device failure to server outages or disruption at your premises – and one incident can stop your business. Backup 360 protects your data automatically and gives you a clear path to recovery. Back up laptops, desktops, servers, virtual machines and Microsoft 365, with every copy stored securely in Etisalat UAE data centres, and manage it all from one simple console – with no hardware, installation or setup costs.
Data Stays in the UAE
Every backup is stored in Etisalat UAE data centres.
Disaster Recovery Ready
Recover complete systems when disruption strikes.
Protect Everything You Run
Back up laptops, servers, VMs and Microsoft 365.
Recovery in Minutes
Restore files and folders in minutes from the web console.
One Simple Console
Manage every backup from one dashboard.
No Impact on Performance
Backups run quietly in the background.
Backup 360 is powered by third-party technology and delivered and supported by etisalat.
Choose your Backup 360 plan
Pooled cloud storage, automated scheduling and free installation on every plan. All prices exclude 5% VAT.
Backup 360
Basic
AED 80/month
12-month contract
5% VAT excluded
- Users included5
- Pooled storage100 GB
- Scheduling & retentionAutomated
- Selective folders & filesIncluded
- InstallationFree
Backup 360
Standard
AED 160/month
12-month contract
5% VAT excluded
- Users included10
- Pooled storage250 GB
- Scheduling & retentionAutomated
- Selective folders & filesIncluded
- InstallationFree
Backup 360
Advanced
AED 320/month
12-month contract
5% VAT excluded
- Users included20
- Pooled storage500 GB
- Scheduling & retentionAutomated
- Selective folders & filesIncluded
- InstallationFree
Backup 360
Premium
AED 640/month
12-month contract
5% VAT excluded
- Users included40
- Pooled storage1 TB
- Scheduling & retentionAutomated
- Selective folders & filesIncluded
- InstallationFree
Why businesses choose Backup 360
Sovereign by Design
Your business data stays under UAE jurisdiction.
Disaster Recovery Ready
Recover what you need when disruption strikes.
Business Continuity Assured
Less downtime, and back to business faster.
No Infrastructure to Manage
Protect your data with no on-site hardware.
Scales With Your Business
Add protection as your needs grow.
Backed by e& Support
Local onboarding and support from e&.
Enterprise-grade protection, delivered by etisalat
Backup 360 combines enterprise-grade backup and disaster recovery with e&’s trusted UAE infrastructure and local support. Your data stays under UAE jurisdiction, and one provider gives you a simpler way to manage protection, recovery and support.
Frequently asked questions
General
What is Backup 360?
e&’s Sovereign Cloud Backup – a fully managed backup and disaster recovery service that protects your business data automatically and stores it securely in e& UAE data centres. It covers everything from restoring one deleted file to recovering complete systems, on one subscription with no on-site hardware.
Who is it designed for?
Any business that needs reliable data protection. Plans start at 5 users and scale up, so it suits everything from a small office to a multi-branch operation.
Why do I need backup if my files are already in the cloud?
Cloud productivity platforms replicate your data, but don’t protect it from accidental or malicious deletion, or from ransomware that encrypts synced files – and most keep it only for a short time. A separate backup gives you an independent copy you control and can restore from any point in time.
What makes it different from a standard backup service?
Three things: your data stays in the UAE under local jurisdiction; ransomware protection is included rather than sold as an add-on; and the whole service – onboarding and support included – comes from e& as a single provider.
Who is the technology vendor?
The sovereign cloud backup is powered by Acronis, a Swiss-headquartered global technology company founded in 2003 that specialises in AI-powered cybersecurity, data protection and endpoint management.
Data security & sovereignty
Where is my data stored?
In e& UAE data centres – inside national borders and under UAE jurisdiction at all times.
Is my data encrypted?
Yes, with AES-256 encryption both in transit and at rest.
Can anyone at e& access my backed-up files?
No. Your backups are encrypted and access is limited to your authorised administrators. e& runs the platform but does not access the contents of customer backups.
Does it help with regulatory compliance?
Yes. Keeping data in the UAE supports local data-residency and regulatory requirements, and the service provides the retention, encryption and audit visibility compliance frameworks usually require. Obligations vary by sector, so please confirm your requirements with your compliance team.
Backup & recovery
What can I back up?
Laptops, desktops, physical and virtual servers, and Microsoft 365 data – mail, OneDrive, SharePoint and Teams – all with one cloud backup provider.
How often do backups run?
Automatically, on a schedule you set. Most customers choose daily backups, and critical systems can be backed up more often.
Will backups slow down my computers?
No. After the first full backup only changed data is backed up, and you can cap the CPU and bandwidth used. Backups can also run outside working hours.
How quickly can I restore data?
Individual files and folders can be restored in minutes through the web console. Full system recovery time depends on the amount of data and your bandwidth.
Can I restore to an earlier point in time?
Yes. Several recovery points are kept according to your retention settings, so you can roll back to a specific date.
Can I recover a device that has completely failed?
Yes. Full system images can be restored to replacement hardware, so a failed or lost device can be rebuilt without reinstalling everything by hand.
What if I delete a file by mistake?
Restore it yourself from the console, as long as it is within your retention period.
What is the fair use policy for Microsoft 365 backup?
Each Microsoft 365 backup licence seat includes 150GB of cloud backup per month. Storage above this is purchased separately.
What is the difference between backup and disaster recovery?
Backup keeps protected copies so you can restore individual files, folders or mailboxes. Disaster recovery brings complete systems back so your business can keep running after a serious failure.
Plans, pricing & billing
What is the minimum package?
100 GB of pooled storage for 5 users per month, excluding 5% VAT.
Is storage shared across users?
Yes. Storage is pooled across your team, so you don’t need a fixed allocation per person.
What if I run out of storage?
You’ll be notified as you near your limit and can upgrade to a higher plan at any time. Existing backups are kept through the upgrade.
Can I change my plan later?
Yes, you can move to a larger plan during your contract. Your account team can arrange it.
Are there setup or activation fees?
No – you pay only the monthly subscription.
How am I billed?
Monthly, on your e& business account alongside your other e& services.
How long is the contract?
The standard contract period is 12 months.
Are there exit charges?
No. There are no exit charges and no penalty fees.
Do prices include VAT?
No. All prices exclude 5% VAT, which is added to your bill.
Getting started & support
How do I sign up?
Choose your plan and click Apply Now, or send an enquiry and a specialist will contact you to confirm your needs and complete the order.
Which documents do I need?
- Valid copy of the trade licence
- Power of Attorney of the signatory
- Passport copy with valid UAE visa of the authorised person
- Emirates ID copy of the authorised person
- Tenancy contract
- Letter of Authority
- Establishment card
- Cease form and existing non-e& bill, if moving from another provider
How long does setup take?
Once your order is approved, your account is set up and you receive a welcome pack with access details and step-by-step setup guidance.
Do I need technical skills?
No. Everything is managed from one web console designed for non-specialists, and onboarding guidance is included.
What support is available?
Support comes through your standard business support channels, with onboarding help included in every plan.
Can I move from another backup provider?
Yes – your account team can guide you through the switch.
Can I try it before committing?
Ask your account team about a proof of concept or pilot for your environment.
Looking for something specific or extra help?
Send us your enquiry and our team will help you choose the right backup solution for your business.
Backup 360
Basic – AED 80/month
12-month contract · 5% VAT excluded
What's included
- Storage: 100 GB of pooled cloud storage
- Users: 5
- UAE data residency – backups stay in e& UAE data centres, under local jurisdiction
- Flexible coverage – back up laptops, desktops, servers, virtual machines and Microsoft 365 data
- Performance – incremental backups with adjustable CPU and bandwidth limits
Plan details
- Rental fee: AED 80/month
- Billing: monthly
- All prices exclude 5% VAT
- No activation or installation charges
- No exit charges or penalty fees for early cancellation
Backup 360
Standard – AED 160/month
12-month contract · 5% VAT excluded
What's included
- Storage: 250 GB of pooled cloud storage
- Users: 10
- UAE data residency – backups stay in e& UAE data centres, under local jurisdiction
- Flexible coverage – back up laptops, desktops, servers, virtual machines and Microsoft 365 data
- Performance – incremental backups with adjustable CPU and bandwidth limits
Plan details
- Rental fee: AED 160/month
- Billing: monthly
- All prices exclude 5% VAT
- No activation or installation charges
- No exit charges or penalty fees for early cancellation
Backup 360
Advanced – AED 320/month
12-month contract · 5% VAT excluded
What's included
- Storage: 500 GB of pooled cloud storage
- Users: 20
- UAE data residency – backups stay in e& UAE data centres, under local jurisdiction
- Flexible coverage – back up laptops, desktops, servers, virtual machines and Microsoft 365 data
- Performance – incremental backups with adjustable CPU and bandwidth limits
Plan details
- Rental fee: AED 320/month
- Billing: monthly
- All prices exclude 5% VAT
- No activation or installation charges
- No exit charges or penalty fees for early cancellation
Still looking for help?
Call your dedicated Relationship Manager or visit and contact our offices
Tel.
046081111
Mobile:
046081172
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