Fast, reliable IT help from 24/7 experts and remote support
Tech problems slow down daily work and hurt productivity – especially for businesses without their own IT team. With reliable remote and on-site support, e& Manage 360 helps your team fix hardware and IT issues quickly, so you can stay focused on running and growing your business.
24/7 IT Support
Expert remote help, any time of day.
Flexible Plans
Plans built for businesses of different sizes.
Single Contact
One helpdesk for every IT issue.
Remote Support
Quick fixes for device and software issues.
Connectivity Help
Support for Wi-Fi and network disruptions.
On-Site Assistance
Technicians available across the UAE.
Explore our Manage 360 plans
Every plan includes unlimited support tickets and 24/7 remote help. All prices exclude 5% VAT.
Manage 360
Basic
AED 340/month
Billed monthly
5% VAT excluded
- Up to 5 devices, unlimited support tickets
- Up to 5 users
- Unlimited remote support
- 24×7 call & e-mail
- ITSM portal
- OS troubleshooting
- Install & fix common software
- Basic network troubleshooting (device only)
- Performance optimization
- Security setup & guidance
- Local user account management
- Printer & peripheral support
- SLA monitoring dashboard
- Quarterly health-check report
Manage 360
Advanced
AED 610/month
Billed monthly
5% VAT excluded
- Up to 10 devices, unlimited support tickets
- Up to 10 users
- Unlimited remote support
- 24×7 call & e-mail
- ITSM portal
- OS troubleshooting
- Install & fix common software
- Basic network troubleshooting (device only)
- Performance optimization
- Security setup & guidance
- Local user account management
- Printer & peripheral support
- SLA monitoring dashboard
- Quarterly health-check report
Manage 360
Premium
AED 1,140/month
Billed monthly
5% VAT excluded
- Up to 20 devices, unlimited support tickets
- Up to 20 users
- Unlimited remote support
- 24×7 call & e-mail
- ITSM portal
- OS troubleshooting
- Install & fix common software
- Basic network troubleshooting (device only)
- Performance optimization
- Security setup & guidance
- Local user account management
- Printer & peripheral support
- SLA monitoring dashboard
- Quarterly health-check report
Why businesses choose Manage 360
Reduce IT Overheads
Spend less on managing external IT support.
SLA-Driven Support
Reliable response and resolution times.
Centralised IT Support
Handle every incident through one helpdesk.
Qualified IT Experts
Certified IT professionals based in the UAE.
Multi-Channel Assistance
Help by phone and email.
Vendor Coordination
Simpler handling of OEM and software issues.
Frequently asked questions
What is Manage 360?
A 24/7 remote technical support service for small and medium businesses that resolves day-to-day IT issues across supported business devices, software and peripherals.
What are the benefits?
Expert technical support without the cost of a full in-house IT team – less downtime, better productivity and a business that keeps running smoothly.
Is support available 24/7?
Yes, remote technical support is available around the clock.
Which business plans can Manage 360 be added to?
Selected business plans, including Business Pro, Business Pro Plus, Business ON and SOHO plans.
How many support requests are included?
Unlimited remote support requests during your subscription.
Are on-site visits included?
No. On-site visits are not part of the monthly subscription and are charged separately when requested.
Can I add more devices?
Yes, extra devices can be added for an additional monthly charge.
Which devices and software are supported?
Selected Windows and macOS devices, plus common business applications, supported web browsers, printers and connected peripherals.
What services are included?
Support for:
- Operating system troubleshooting
- Software installation and setup
- Email and productivity applications
- Device connectivity issues
- Performance optimisation
- Basic security assistance
- Printer and peripheral support
What is not covered?
- Hardware repair or replacement
- Server or network infrastructure support
- Data backup or recovery
- Unsupported or outdated devices
- Third-party or unlicensed software
- Advanced cybersecurity services
Need reliable IT support?
Get expert IT support tailored to your business.
Still looking for help?
Call your dedicated Relationship Manager or visit and contact our offices
Tel.
046081111
Mobile:
046081172
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